Modern Mississauga presents Ask The City - What exactly is 3-1-1?

Modern Mississauga and the City of Mississauga have come together to present an ongoing series called “Ask the City.” We’ll share relevant information here and answer your questions about our city.

Today’s question is about 3-1-1.

What exactly is 3-1-1?


3-1-1 is a non-emergency number you can call to connect to the City of Mississauga’s 3-1-1 Citizen Contact Centre for easily accessible customer service. Customer Service Advisors can help answer questions you may have about City or regional services and programs.

Reach the Citizen Contact centre by:

·         Calling 3-1-1 or 905-615-4311 (outside city limits), Monday to Friday 7 a.m. to 7 p.m.

·         Submitting a service request online 24/7

·         Submitting a service request through the Pingstreet mobile app 24/7

·         Tweet @citymississsauga or send a message on Facebook

 Always dial 9-1-1 for emergency police, fire or ambulance services when the safety of people or property is at risk and requires immediate, emergency assistance.

For more information, visit

If you’ve got a question about the City, we want to hear from you!
Please send your questions to with “Ask the City” in the subject line.