When it’s time to move, we all want the process to go smoothly. Whether you’re switching neighbourhoods in Airdrie or heading to another province, choosing the right moving team makes all the difference. If you’re searching for Calgary professional movers, don’t rush into signing a contract until you’ve asked some smart questions. A little research can save you money, stress, and headaches later on.

In Canada, especially in busy places like Calgary, there are tons of moving companies offering different services, pricing, and levels of care. But not all movers are created equal, and some may not be as reliable as they claim. To help you hire the best team for your needs and protect your belongings, here are 10 important questions you should always ask before choosing a mover.

1. Are You Licensed and Insured?

This question is a must. A licensed and insured moving company has gone through proper registration and safety requirements. If something happens - a damaged sofa, a scratched floor, or worse - you need a company that can cover losses or repairs.

What to listen for:

Do they provide a copy of their insurance?
Are they registered to operate in Alberta and across Canada if traveling long-distance?
Do they offer liability and cargo protection?

A professional mover won’t hesitate to show paperwork. If they avoid the question -it is a big red flag!

2. What Is Included in the Moving Quote?

Some companies offer a great-looking price upfront but then sneak in extra charges on moving day. To avoid surprises, confirm what the quoted cost covers.

Ask things like:

Is packing included?
What about fuel charges?
Are stairs or long carries extra?
Does the estimate include moving supplies like blankets and shrink wrap?

A clear, detailed quote shows the company is transparent and trustworthy.

3. Do You Provide In-Home or Virtual Estimates?

Every move is different. A reliable moving company should ask about:

Home size
Stair access
Elevators
Heavy furniture (pianos, appliances, safes)

Whether they come to your place or do a quick video walkthrough, this leads to a more accurate estimate. If a mover refuses to assess the job and only gives a rough number? That often leads to higher bills later.

4. How Experienced Are Your Movers?

You want trained professionals, not someone who’s only moved a couch twice. Experience matters when handling fragile items, navigating tight spaces, and protecting walls, floors, doors, and belongings.

You can ask:

How long have you been in business?
Do your movers receive regular training?
Have you handled similar moves before?

Seasoned movers take pride in their work and know how to avoid damages.

5, Do You Offer Packing and Unpacking Services?

Packing can take days, sometimes weeks, and it’s one of the most stressful parts of moving. Many Canadians choose to let professionals handle it.

Good movers can:

Safely pack fragile items like glass and electronics
Label boxes for easier unpacking
Use durable materials for protection

Even if you want to pack most things yourself, professional packing for just the tricky items can be a huge relief.

6. What Kind of Equipment and Trucks Do You Use?

When your belongings are traveling on Alberta roads, you want them protected. Hiring movers with the proper equipment ensures a smooth process.

They should have:

Clean, well-maintained trucks
Moving dollies and straps
Floor runners for protection
Furniture blankets and padding

If a company shows up with a rusty truck and no gear, that’s not someone you want lifting your stuff.

7. What Is Your Cancellation or Reschedule Policy?

Moving dates don’t always stay the same. Your home closing could be delayed, your job start date might change, or you could need extra time to finish packing.

Make sure you know:

If there are cancellation fees
How much notice is required to change the date
If deposits are refundable

A fair and flexible policy is a sign of a customer-focused company.

8. Do You Have Reviews or References I Can Check?

Word of mouth means a lot here in Canada. Trusted movers will have:

Google Reviews
Testimonials on their website
Referrals from past customers

Look for patterns in feedback:

Positive - punctual, respectful, careful

- Negative - hidden fees, rude communication, damage left behind

It’s also helpful to check how the company responds to reviews. A professional tone shows they care.

9. Will My Move Be Handled by Your Team or Subcontractors?

Some companies hire temporary labour or pass jobs to third parties. That can lead to inconsistent service, and extra stress.

It is best to choose a moving company that:

Uses their own trained crew
Provides the same team from start to finish
Directly oversees every step of the move

Knowing exactly who will show up on moving day will help you feel comfortable and confident.

10. What Happens If Something Gets Damaged?

Even skilled movers can run into unexpected situations - like a tight corner or slippery staircase. It is important to know how they handle damage, if it occurs.

Ask about:

Claims process
Repair vs. replacement
Timeframe for resolving issues
Item coverage limits

A professional mover won’t dodge responsibility. They’ll have a clear system to make things right quickly.

Final Thoughts: Move With Confidence

Moving is a fresh start, maybe a new home, a new job, or even a new province. You deserve a moving company that cares about making the transition easy, stress-free, and affordable.

By asking these 10 questions will help you to make a correct decision for you, before you will hire them:

Protect your belongings
Avoid unexpected costs
Ensure a smooth experience
Gain peace of mind

If you’re planning a move and want friendly service from a trusted local team, check out Easy Moving Calgary. With experienced movers, honest pricing, and true Alberta hospitality, they’re a great choice to help you settle into your new home comfortably.

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10 Questions You Must Ask Before Hiring a Moving Company